Problem Solved:
The Southside Boxing Club was facing challenges in managing the large number of booking requests, inquiries, and customer interactions related to its multiple martial arts classes. With a growing membership base, it was becoming increasingly difficult to provide timely customer support and manage session bookings efficiently.
Solutions:
We implemented an AI chatbot to handle booking management for multiple martial arts classes and instructors. The chatbot assists with scheduling, provides detailed class information, and answers inquiries about training schedules, pricing, and club details. It also offers 24/7 customer support, making the process seamless for both new and existing members.
Results and Achievements:
- Automated over 200 class bookings each month, freeing up staff time for other operational tasks.
- Reduced administrative workload by 50%, saving the club an estimated 30 hours per week.
- Improved customer satisfaction with over 95% of inquiries resolved through the chatbot without the need for human intervention.
- Increased membership by 15% within the first three months, as the chatbot’s availability and ease of use attracted more members who appreciated the convenience.
