Problem Solved:

Hays Travel needed a solution to streamline its customer support, automate booking processes, and drive additional sales through cross-selling and upselling without increasing labor costs.

Solutions:

We developed an AI-powered chatbot that handles customer inquiries, booking requests, and provides assistance 24/7. The chatbot also promotes upsell and cross-sell opportunities for other travel amenities, such as upgraded packages, excursions, and travel insurance. It efficiently manages follow-ups with past customers and uncompleted conversations, ensuring no leads are lost.

Results and Achievements:

• Increased bookings by 320 within the first two months of chatbot implementation.
• Generated over £12,000 in additional revenue through upselling amenities like travel insurance and upgraded packages.
• Handled over 500 customer support interactions monthly, reducing the need for live agents and saving 60 hours of labor each week.
• Improved customer retention with 150 follow-up interactions per month, ensuring better engagement for future bookings.