Problem Solved:

Glow Sphere, an online store, struggled to handle a large volume of customer inquiries, upsell opportunities, and abandoned carts, resulting in lost sales and delayed responses.

Solutions:

We developed an AI-powered chatbot designed to assist customers 24/7, answering inquiries, providing personalized product recommendations, handling abandoned carts, and cross-selling/upselling related products. Additionally, the chatbot followed up on initiated but incomplete checkouts, guiding customers through the purchasing process and increasing conversions.

Results and Achievements:

• 1500+ hours saved in customer queries, followups and tracking queries. 
• $23,000+ in sales through cross-selling and upselling.
• 40% reduction in abandoned cart rates.
• $17,500+ revenue with follow-ups increasing conversions and 30% boost in customer engagement.
• 50% decrease in response time for customer inquiries, improving overall satisfaction.